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Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Firefox is a trademark of Mozilla Foundation. or its affiliates in the United States and other countries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries.Д¬opyright В© 2021 NortonLifeLock Inc. The Norton and LifeLock Brands are part of NortonLifeLock Inc. Norton usually does a reasonable job recording detection events and usually it's enough information to submit suspected mistaken detection report. I'd need Norton user: telling us what Norton is reporting regarding this event. since, I have no idea what Norton is telling your customers regarding this event.

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And 'it will allow me to install BeadTool490'.sounds like issue has been sorted. has nothing, as far as I know.related to Norton. I have since found out, if I right-click on the downloaded file, then click Properties and then on the General tab, click Unblock, it will allow me to install BeadTool490.

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Official Norton Support is always free to current can try submitting False Positive wizard.re: BeadTool.but, since I have no idea what Norton is telling your customers regarding this event. There is also the Norton Forums, you can also browse through a library of Top Solutions around common problems. You can use Norton Support: Live Chat, which is the fastest way to solve your issue. In order to make sure you are visiting the correct Norton support page, be sure to type in in the URL bar of your browser. There are many different ways to get Official Norton support: > Chat with Official Norton Support -|- Call Official Norton Support Please tell us what Norton is telling you regarding this event.ДЇor information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.ДЄs always you or your customers may Chat with Official Norton Support If you believe a file has been mistakenly detected, you may submit a dispute at.

Try telling your customers to: post their issue here to the Norton Community

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I don't want it being passed over for lack of information but I don't really have any more to give.ДЄll I know is that my customers are notifying me that my software is being classified as malware. If I should submit different details, please let me know.

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I sign all my software with a Thawte code signing certificate (Fired Up Software). My customers are non-technical so are not able to provide technical details. Name of detection given by Symantec product = Customers are unable to elaborateДЇile hash or clipboard paste from product = All I know is that my customers are notifying me that my software is being classified as malware. Name of the software being detected = BeadTool 4 Name (person to contact) = Christopher LittsДЄre you the creator or distributor of the software in question? = yes Which of the following types of detection are you reporting? = UNKNOWN Which product were you using when you saw this? = UNKNOWN When did the detection you are reporting occur? = UNKNOWN The final page asked questions that weren't relevant to me. May I know why whitelisting is no longer available? Why no back-end testing or vetting BEFORE a developer releases their Ok I submitted a report (before seeing your post) but I don't know if it's enough. I'm just a developer that is trying to get this cleared up and no options on any of those pages are relevant to me. What's more, assuming that a Symantec customer would know these things is a little bit too much to ask - a lot of my customers have almost zero technical knowledge. The next page I am presented with even more options that do not apply: 'Which of the following types of detection are you reporting?' I have absolutely no idea which one to choose.

Furthermore, trying to get this information from my customers is sometimes impossible because they have no idea what they have installed. I don't use any Symantec Enterprise Endpoint Products, Advanced Threat Protection, Consumer Endpoint Products, Cloud and Services, or Mobile. Then, on the next page, I am given choices that still do not apply. I am not a Symantec customer (other than the Thawte code signing certificate) so I choose the last option (unsure or does not apply). On the first page of that link, I am presented with various options - none of which apply.

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